Refund policy
3.4 Changing Your Mind
3.4.1 You can cancel or amend your order at any time prior to dispatch. Due to how our systems work, if you want to add goods you can re-order by contacting the customer service through Call/WhatsApp 07813132929 or sending an email to sales@24shopping.co.uk.
3.4.2 Orders that are canceled after they have been dispatched or during delivery are subject to a cancellation fee to be deducted from your refund for delivery and processing. We have the full right to demonstrate whether an order has been delivered or not.
3.4.3 If you have ordered items that are out of stock you may choose between replacing with the closest or canceling the item.
3.5 Exchange & Return policy:
For any items requiring exchange please contact 24shopping Customer Services within 14 days of receipt of your order.
- Paypal or credit card refunds will be processed by 24shopping within 48 hours, the time funds appear in your account will depend on your bank.
- For orders placed by credit card, any refund will be applied to the card used at the point of ordering.
- Any request for refund or exchange of products will be verified by 24shopping Customer Service.
- All perishable items will not be entertained for exchange (frozen and fresh) such as fresh meat, fruits, vegetables, fresh cheese, frozen foods, bakery products, and fresh fish.
- Unconsumed grocery items will be accepted only for exchange within 14 days from the time of purchase.
- Household items can be replaced if they have never been used.
3.6 Orders which fail to meet our usual high standards
In the event that your order is visibly damaged or in any way does not meet our usual high standards, you may refuse to accept the order and you can raise a complaint about the order to info@24shopping.co.uk. For individual items found to be damaged when unpacking, please notify customer services within 24hrs for a refund/store credit. Refunds will only be given where the product is returned or photo verification of product condition is provided.